Origin Labs Guarantee

We offer a 100% Risk-Free, 30-Day-Money-Back Guarantee for all of our products. We trust in the quality of the products we are offering and that they will help improve your dog's health, so we are offering a 30-day guarantee from the date of your delivery. If your dog does not see benefits after taking our supplements, reach out to us and our customer service team will process a full refund according to our policy.

Conditions

For this guarantee to apply, you must have bought the 1 jar / 1 bottle / 1 pouch option. Instead, if you purchase a bundle or multiples of the same product, the refund will be issued only for the first jar, bottle or pouch.

Reshipments

To be eligible for a reshipment on your damaged or incorrect item, you must first email us within 7 days of receiving your order at hello@tryoriginlabs.com to alert us of the damage along with a picture of the damage. We will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Return Material Authorization (RMA)

All returns shall be handled per the Origin Labs RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number.

Returns without an RMA number will not be accepted. Please do not send your purchase to our listed address, or without an RMA.

If an RMA number is issued by us, and we fail to receive your return within thirty (30) days of your order delivery, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

Any item that is returned more than 30 days after delivery is exempt from being returned and is not eligible for a refund.

If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return, and you shall receive a refund in the form of a credit to your credit card or debit card used for the said transaction within thirty (30) days from completion of the return process. Shipping fees are non-refundable.

To start a return, please send our support team an email at hello@tryoriginlabs.com. Please include your order number in your email.

Restrictions

Refunds are issued to the payment method used in the original transaction. Any shipping costs are non-refundable.

Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.

If a package is lost or damaged within transit, Origin Labs will reship it at no additional cost. Origin Labs will not refund an order if it is lost or damaged in transit.

All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly on where the package was left.

Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Origin Labs is not responsible for redirecting the shipment to the correct address or bearing the cost of changing an address mid-transit.